Effective Date: May 27, 2025
Last Updated: May 27, 2025

These Terms & Conditions (“Terms”) govern your access to and use of the services provided by Coeur Pilates (“we,” “our,” or “us”). By using our services, you agree to these Terms.

1. Services Provided

We offer Reformer Pilates classes, Mat Pilates classes, Private Sessions, Teacher Training, and physical retail products such as grip socks and apparel.

2. Booking & Attendance

Classes must be booked through our third-party platform, Mariana Tek. Clients must arrive on time. We allow a 5-minute grace period after class starts. After that, entry is not permitted, and the session is forfeited.

3. Waiver & Eligibility

All participants must complete a liability waiver before joining any class or program. Participants must be at least 18 years old unless enrolled in a supervised program such as “Mommy & Me.”

4. Cancellations & No-Show Policy

Cancellations made 12 hours or more before class time are eligible to have the session credit returned. Cancellations made within 12 hours of class time will incur a $20 late cancellation fee and loss of credit. No refunds are provided under any circumstances. No exceptions.

5. Memberships & Class Packs

We offer recurring memberships and class packs. Each option has its own terms, including expiration and renewal policies. Clients are responsible for managing their own bookings and cancellations in accordance with these terms.

6. Retail Sales

All merchandise sales are final. We do not offer refunds, returns, or exchanges on retail items.

7. Teacher Training

Completion of our teacher training programs does not guarantee employment. Certification is contingent on fulfilling all hour requirements and passing both written and practical evaluations.

8. Conduct & Suspension

We reserve the right to deny or suspend services to individuals who engage in disruptive, unsafe, or disrespectful behavior. This includes violations of studio rules or instructor directions.

9. Intellectual Property

All Coeur Pilates content, including class formats, materials, training manuals, and branding, are the intellectual property of Coeur Pilates and may not be reproduced or distributed without written consent.

10. Force Majeure

We are not liable for delays or failure to deliver services due to circumstances beyond our control, including but not limited to natural disasters, public health emergencies, or facility closures.

11. Updates to Terms

We reserve the right to modify these Terms at any time. Continued use of our services after updates constitutes acceptance of the revised Terms.

12. Contact Us

For membership-related questions, please email us at memberships@coeurpilatesoc.com. For general inquiries, text us at 949-517-8205.